Service & Support


Synventive Warranty

Global Warranty

Seller warrants, subject to the conditions set forth below, that:

a) Hot Runner System(s) (Manifolds, Nozzles, and hot halfs) shall be free of defects in materials and workmanship at the time of delivery and for a period of five (5) years from delivery (the "Warranty Period").

b) LEC and TTC temperature controllers (excluding TTC touch screen interfaces – 2 year warranty) which within (5) years (the “Warranty Period”) shall be free of defects in materials and workmanship at the time of delivery will be repaired (replaced if necessary) free of charge if returned prepaid to the factory.

c) Controllers and components (all electronic and hydraulic controllers and components except as noted in b), heat control related components, all sensors, single nozzles and sprue bushings, spare parts and Dynamic Feed valve components) shall be free of defects in materials and workmanship at the time of delivery and for a period of one (1) year from delivery (the "Warranty Period").

This warranty does not apply to damage caused by ordinary wear and tear (examples: heaters, thermocouples, runner channel, gate area parts, valve pins, valve bushings, etc.) or parts misused or wrongly installed or runner channel wear caused by abrasive or corrosive materials. If an item is replaced or repaired by the Seller during the applicable Warranty Period, the Warranty Period will remain in effect from the original system purchase date. Replacing or repairing a part under warranty will not extend or increase the applicable Warranty Period. Seller’s liability under this Limited Warranty shall in no case be greater than the original purchase price of the equipment. This warranty is contingent on the following conditions: Seller must receive prompt notice of defect; the defect must have occurred during the applicable Warranty Period; and Buyer must establish that the Product(s) has been properly installed, maintained and operated within the limits of related and normal use as defined by Seller. In addition, the Product(s) must be in the possession of the original owner and used for the original purpose. No agent, employee or representative of Seller has any authority to bind Seller to any affirmation, representation or warranty concerning the Product(s) other than as stated herein. THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILTY, FITNESS FOR A PARTICULAR PURPOSE OR FREEDOM FROM PATENT INFRINGEMENT.

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